Here are the answers to some of the most frequently asked questions. In the event that you can not find the answer you are looking for here, please contact me.
Click the questions below to reveal the answers:
How do I create an account?
After you have added items for purchase to your basket:
- Click on "PROCEED TO CHECKOUT".
- On the Checkout page, add your details.
- Check the "CREATE AN ACCOUNT" box after you have entered your information.
- Then, click on "PROCEED TO PAYPAL" to complete your purchase.
After you have created an account, you can click on "MY ACCOUNT" at the top of every page to login in. You will not need to create an account a second time.
How long will it take to receive my order?
You should receive your order within 24 hours from the time you complete your purchase.
How will I receive my order?
All of our beading tutorials are digital and you will receive the download link in the completed order email after your purchase is complete.
What is your return policy?
We do not accept returns, exchanges or cancellations as our products are digital. Please contact us if you have any problems with your order.
What forms of payment do you accept?
At this time, we only accept Paypal on this website and our Etsy store. You do not need a PayPal account to make payments via this service and you can also use your credit cards.
However, if you wish to securely purchase our digital products without using PayPal, you can do this in our Gumroad store.
I’m ready to pay, now what?
Click "PROCEED TO CHECKOUT" from the "BASKET" page or click "CHECKOUT" located at the top of any page. If you've shopped with us before you'll be prompted to enter your email address and password. If you're a new customer, you'll be asked for your contact information.
How do I place an order?
When you have found the item you wish to purchase simply click the "ADD TO BASKET" button. Each time you add an item to your basket, a button will appear at the top of the content. If you click that button, you can:
- Change or delete the quantity of any item in your basket
- Enter a coupon or gift code before paying
- Proceed to checkout
Note that you can easily navigate back to your basket by clicking the "BASKET" link located at the top of every page.
Do you have a brick and mortar store?
The Bead Club Lounge is exclusively an online store. Our products can be found both on this website and in our Etsy store.
Do you sell beads and other beading supplies?
No. At this time, The Bead Club Lounge only sells digital beading patterns. We do not sell beading supplies but would be happy to provide links for materials you may need to purchase to complete our tutorials. Click here to contact me.